The company is an absolute scam - the phone isn't working (called more than 20 times one day during various times and been said they were on a lunch break - totally unprofessional - apparently their lunch break lasts 5 hours).
They don't respond to emails at all, unless you contact your bank. They don't conform to trading standards and should be investigated by some trading authorities. Staff threatening in emails, because I wanted to cancel my subscription, which they charged me for anyway as you can't find cancellation button. Instead of trying to resolve your issue, they send you a generic email and don't even refer to your questions. Cannot believe leading TV channels advertise on their website. Scam.