S B.

I ordered a Nutra ninja auto IQ that was pictured on the Belviestore.com website. It was to be a Christmas gift. The shipment was received December 23,2016, but it was not the correct product or model. I emailed promptly Customer Service and advised them of the error. Mr. Coleman responded stating that he recognize the error and had found the correct model number and would ship it. However the model number that he provided was not in fact that of the item that was pictured on the website. Mr. Coleman never advised that in fact the pictured item was available for shipping. He provided a prepaid return label and that item was shipped back on December 26,2016. Mr. Coleman further advised that he would promptly issue my refund that I would not have to wait the customary 7 to 14 days. I emailed a copy of the proof of shipping via UPS to Mr. Coleman. And I waited for my refund. I emailed Mr. Coleman twice within a week and received no response nor my refund. I finally emailed directly from the website about the refund and magically Mr. Coleman responded with he was waiting for the product to arrive at the warehouse. By now it had been seven days. I reminded him that his promise was for a prompt refund. Refund was finally issued for the full amount. A final note: I found it curious that the product I received was shipped to me in a box labeled Target, and sealed with Target tape. Further there was an invoice inside that box from target addressed to Mr. Coleman. So that makes me wonder about a lot of things regarding Belvie company. I queried Mr. Coleman about that specific issue but he never replied. I won't do business again with Belvie company.