Savannah M.

Decmber 2022 - I had an appt for 2 recalls to be fixed and an oil change. Day beofre my appointment my appt my car began to shake - During this time I was at 58,890 miles. Still in power train warranty. They fixed my recalls and did my oil change. They also inspeceted my car for shaking issue and said things checked out ok on there end. I walked out paying 211.00 mind you anj oil change is only 80 dollars. A month goes by my car begins to shake and almost overheated and I had no heat and my coolant was almost gone. I replaced coolant and a day later it was once again gone- They failed to tell me they had to completely replenish my coolant at the time they had my vechile. I went through two brand new sets of coil packs 1-4 and all new spark plus and the issue kept reoccuring with cylinder misfire light - in the time period after Decmeber I brought my vechile to 2000 auto after not trusting Ford's judgement ( due to the customer service team doubting me everytime I brought my car in for the two recalls - for example saying "That's not a common issue with this type of car and if you are incorrect we'll charge you". The auto shop 2000 auto then advised me to bring it to ford for a borescope test due to passing all other test with flying colors and them finding the article about the coolant intrusion and ford screwing people out of thousands of dollars by not making this a recall or fixing even if someone is just out of warranty. I write a email to headquarters about this issue and how I've had no help - Steve the manger at Kelly Ford calls and again states " this is super unlikely to be whats wring wityh your car- Bring it in and I'lln check it out myself. " He then continued to tell me that if this was the issue he would see that I got the help I needed- In fact when the time came he did not. I am now just a tad over my warranty at 61,400 miles and that is in fact the issue with my car - A FORD MADE PROBLEM that thy won't take accountibilty for - leaving me in debt.