NEVER EVER purchase tickets from them. I (without reading review first) booked ticket and due to covid had to change the date. They charged 277$ for changing flight date (Etihad was charging only 180 but their system will not accept, everyone can guess why) and then later when due to COVID i had to change/cancel, i was told i have to shell out 460$ if i want to get refund (NOTE: ETIHAD SAID THEY WON'T CHARGE ANYTHING, I SPOKE TO THEM FIRST). So all money gone to Smartfares cheaps. I asked to give me credit and they gave me only 1 month to rebook. HOW, ON EARTH, CAN I BOOK WITHIN ONE MONTH WHEN THERE IS SEVERE COVID SITUATION GOING ON. But for them, nothing matters. Can't even say ZERO customer service, this was NEGATIVE 100 point customer service. They are trying to make money in this situation also from customers and that too, HUGE money, not even reasonable amount.
NEVER FELL IN THEIR TRAP. THE ONLY DIFFERENCE WITH BUYING FROM AIRLINE WOULD BE AROUND 20 TO 30$ MORE. I LEARNT IT HARD WAY. LEARN FROM MY MISTAKE AND DON'T BUY FROM AGENTS. BUY DIRECTLY FROM AIRLINE WHO WILL SUPPORT CUSTOMERS IN TOUGH TIMES, THESE CRAPS WON'T