I brought their $60 package, which coverts to $125 NZD, which is where i'm from. I believed they would help me with a lot of difficulties I was facing at the time and its been a week later. I still haven't received any emails from their support staff. This thing is a total scam, they recommend you use a free trial and when that doesn't work you buy a package thinking that you'll retrieve old lost data. It does nothing but move data from your phone to your laptop. That's it. They don't do refunds whatsoever basically. Listen to the other reviews too and don't waste your money. Learn from our mistakes and don't put your money into this company when it can be donated somewhere more in need of it.
Hi Sara, I am sorry for the late reply. Unfortunately, we cannot guarantee to recover 100% of the lost data. I will message you further to arrange for our Support Team to get in contact with you, to try and help you recover your data.