I have been trying to cancel my membership for some time now. I have gotten absolutely no where with this company. Sure they describe "How to Cancel Membership", but it does not work. All you end up doing is going in circles. Nothing but spinning your wheels. When I have written to them, I have been completely ignored! I have heard nothing back from them regarding my complaint about not being able to cancel my membership, but they are all over sending me emails telling me that they have shipped another bag which I do not want! I have had it and that is why I am hear trying to save others from this stupid waste of time, and all the aggravation! Do not order this stuff. The samples are small, and totally not worth what they charge!