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I specifically bought from this company because it had the fastest shipping rates. The website said it was 3-5 days of processing and then another 5-7 for shipping. It has been three weeks and I have still not received my order. This was supposed to be a Christmas gift for a secret Santa party so I had to go out and buy something else. I would not recommend buying from this store unless you buy at least a month in advanced. The shipping timeline is a lie
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Dear Sara
We sincerely apologize for any inconvenience caused. As the store responsible for product design and procurement, we do not operate our delivery team. To ensure the timely delivery of your package, we collaborate with local carriers. Regrettably, we do not have complete control over the delivery process.
Despite our efforts in sending numerous emails and message requests to expedite the transit of your order, we must acknowledge that the carrier is currently facing significant overload, especially during the holiday season. Consequently, there is a possibility that your package may arrive later than initially anticipated. We genuinely appreciate your understanding and patience in this matter.
Based on your name only, we are unable to locate your order or conversation in our system. If you don't mind, can you please contact us via urgent@famvibe.com, we will try our best to give you a proper solution?
Hope to hear you soon.