Sarah A.

I have never had issues with me standalone store and we love going there. However I decided to spend my box lunch money online for my daughter's birthday and was told that if I shipped it to the store it would be there within 3 to 5 business days yesterday was day 10 business day and I went to the store to just see if they would give me the items to fulfill my order since the shipment still was not there. They said that they did not have my shipment and they did not have the items to fulfill my order. Again not their fault I don't blame them and then went ahead and got a hold of online customer service to figure out where my order is and why it still had not been delivered on time and this morning I received an email back from them stating that my order had been fulfilled and that they apologized for me not receiving the email. I then went to ask them when my order had been delivered to the store since I was being held to such a tight timeline of 7 days to pick it up, and was told that my items had been there since the 21st. Yesterday was the 24th so either the store completely lied to me or the online customer service is lying I tend to believe it's online customer service. I will not order from them online again nor should anyone else.