BoxLunch

Don't buy from them… sneaky and poor quality. At Christmas they offered buy two sweatshirts get one free. They sent two of them with poor printing. I returned 1, they say no replacements. They gave me a $2 refund and kept telling me it was the free one I returned. They should have taken the price of two and divided by three to make a fair refund or replaced the shirt. Deceptive and unfair practices.

Bought several shirts from them during the promotion. Washed the shirts per instructions. Half the shirt turned out worse than the other half. All faded. The black color of the characters eyes are faded to gray or gone. The red and blue colors are faded to light pink and light blue. We will see what they say about refunds.

I had a presale order that was accepted for months. It was supposed to come in May. In April that changed to September-October. Now it's been cancelled and it's unclear why. It's not been a very good experience

I fully understand a business trying to save money on shipping and pushing customers to choose more expensive options but the fabricated service levels here are extremely deceptive. I decided to try an experiment to confirm. I placed an order for in-stock items on 9/18 and was charged immediately. I opted for standard shipping at $6.99 which has a 3-8 business day delivery estimate. My order processed with Boxlunch for a week. A shipping label was finally created on 9/23 for my package and the shipping company (Lasership) recived it to ship on 9/24. It is scheduled to arrive on 9/29. I also created an order for in-stock items on 9/22, again I was charged immediately. With this order however I selected the Expidiated shipping for $17.99 which has a 2-3 business day delivery estimiate. My order was processed and had a tracking label on 9/23. On 9/24 Lasership recived my package for shipping. It is estimated to arrive 9/29. Both are moving through Lasership with the exact same service level attached to the packages. So in short, just be aware that any added shipping charges that are paid to this comapany are not actualy related to the timing of service recived from the shipper but rather a fabricated fee from Boxlunch itself to get around to actually shipping out your already paid for items in a timely fashion. Then again we are talking about a compant that charges an extra $2.99 service charge per ordered item if it's a pre-order.

Fixed the issue after a couple of emails to customer service. Just wish I didn't have the issue to begin with.

I've been using box lunch app and website for many years. It's easy to buy you just can't apply boxlunch money. It's impossible and so aggravating.

I bought 3 items online over Black Friday and the package was lost. It was stressful because the items were intended as holiday gifts. I contacted the box lunch customer service a week after the package was lost after I decided there was no hope of recovering the package and they gave me the option of a full refund/replacement promptly. The replacement package arrived in a week and was perfect. Great experience shopping with them. Now I am stress-free for the holidays.

I have ordered from Boxlunch a dozen times over the last 4 years. Each time it takes them longer and longer to process the order to be shipped. But this last week was the topper. Order a sweatshirt that was "in stock" at one of their other stores (not in the Seattle area) but they would ship it store - to - store. Placed the order on 9/23/2021. Today is 10/7/2021 and I still have not received notification that I can pick it up in Seattle. This was a gift for my daughter-in-law's birthday on 10/5/2021. When I contacted BoxLunch and asked for order status and tracking information they told me that they don't have a status or tracking info. That they can share with the consumers. Really? So, I told them to cancel and refund my money. They again told me the order cannot be cancelled or refunded. I would have to wait for it to show up... pick it up in the store and then ask for a refund. The whole point of ordering on line was to minimize running around Seattle trying to get the birthday present in the first place. DO NOT BUY FROM THIS COMPANY. They couldn't careless about their customers.

I really like this store but it's insanely expensive. It's very niche but I can't fathom paying $50 for a tshirt

First time in the store was awesome. A lot to see and shopping. The store so clean and organize. Asher was the cashier and did the work amazing very helpful professional and so nice. Please keep this employees great asset for the company. If you need buy a present for somebody or for yourself this store is the best. ( the store sell a lot stuff for anime, hello kitty, things for Disney and more and more)

Horrible customer service thru stand by nothing, they give you the run around. The products are way over priced and very very cheaply made. I've had nags from Walmart last longer. What a nightmare. They have effectively killer my Xmas gift. They will never get another dime from me

I live an hour away from the store. I got home and they had left the ink sensors on what I bought. I now have to make a 3 hour round trip to get the sensor off and they said "yeah, sorry". And that is all. This is a gift and I am beyond pissed off that I have to waste my day and gas money to go back over a 16.00 shirt and they did not seem to care at all.

The worst experience. I placed on online order where their system advised me the order was being picked up at the store within 3 hours from where I placed my order. That wasn't true. I called and they stated it was being shipped to the store. They never provided me with a tracking number, so I called back. On the second call, they said it was being shipped to the store, and no tracking number. I emailed a THIRD time, and at that time, they advised that the order was not being shipped and gave me an option to cancel the order. I told them I wanted a full refund. They never confirmed that my refund was processed, so I contacted Paypal, which it is being investigated. I am still out of my money, and my wife's birthday is now ruined. DO NOT use them. They horrible and can care less about customers.

Their customer service is usually outsourced to a foreign country. Most of the time they aren't friendly and don't offer to help. My orders get cancelled with no explanation. I try to ask the customer service to assist me and they could care less. Even the store employees behave the same way.

Alex was our Customer Service Rep and wanted to say she was very helpful and did an excellent job taking care of us.

Even though their site says they'll do free shipping on returns, I called and they insisted they don't. Then I emailed customer service and they said they DID, but I had to call again to get the label? Now, something I ordered in October has had its shipment date move multiple times, now to March 2021. I want to love this place, but their customer service has been the literal worst.

Love the Disney items and Loungefly products. I have only purchased directly from their site. Several mini backpacks for gifts and to take to Disneyland! I have received my orders in expected amount of time. During holidays I had an issue with ornament and it was taken care of right away, she wanted to express it, but I told her that was not necessary and that I would let person know it a replacement was coming, it arrived before xmas anyways! Only minor issue, I ordered a tank top, it was thinner than I expected for a t shirt, but it was affordable, you get what you pay for... Purchased my son a collared cotton shirt with some video game design thing he likes and the shirt was nice quality and he loves it. A lot of people complain too much about how long something takes to ship, every site is not Amazon. They now are adding more stores, one is a mall near me and I was able to go in and see some of the products.

My package was late and I called to ask for help with the tracking ( cause they shipped using usps) they could not help with tracking told me I had to wait an additional 5 days before they could issue a inquiry. Absolutely horrible customer service.
I will not buy anything else from them. Customers should be treated with respect and appreciation. They could spend their money anywhere, if they choose to shop with you the customer service rep should go above and beyond to ensure a good customer service experience. I'm sad to say mine was anything but satisfactory. Such a sad fail shame on you!

Ordered 2 items and still waiting 4 weeks later. Best answer I get is it is still in processing. They offered to overnight one item if I ordered again. A week later I am told that was impossible because it takes 3-4 days to print and dry. Cannot cancel either order, but I am welcome to return them to one of their stores if I don't need them anymore. What the heck!

I see this store has low review rating, my experience with Heather H at the Bellevue Washington Store was awesome!

Boycott this store, they mistreat their workers to hire their friends. Human Resources does not care.

I placed an order online and the wrong item was sent. I contacted customer service and they offered to send a replacement. Ridiculously, again, the very same incorrect item was sent. I offered to send pictures of the cup to show the wrong item both times but BoxLunch does not support that feature in their customer service chat and told me a picture was unnecessary.

I ordered another item that should have been sent in a box, but was foolishly sent in a shipping bag, without and padding or protection. It arrived very damaged of course. I have to stop what I am doing yet again, to contact them. I described the damaged lap desk and asked for a replacement. I was told that because of how many times I requested replacements, I have maxed out that service and would have to return my item to the store for a refund. Unbelievable! I shop online because I am far from the stores and none of the above was any of my fault!

BoxLunch is clearly in the wrong here, sending incorrect items multiple times and badly packaged items that came to me DAMAGED, but decided to blame me because of their ineptitude and now I am being treated as if I have taken advantage of them or something. The item took forever to be shipped and delivered and after waiting for all of that time, someone didn't do their job properly, so I am being penalized for someone else's doing. Shame on you BoxLunch!

In the description of this fandom Merch store it says "BoxLunch ranks 51st among Food & Drink Other sites." When the company has nothing to do with food or drinks... unless you count their kitchen ware merch. BoxLunch is a subsidiary of Hot Topic.