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This will be the fifth LV item i have purchased from this site. I was very hesitant to do this, but after i got my first bag i was hooked because it seemed like it was brand new. No scratches or anything on it! So i went to order more. However, i just ordered a LV wallet, and was expecting the same great quality that I always get, but after i opened up and box, cut off the tag, and started looking at it, I saw that a lot of the monogramming was worn off, which made the wallet look very used! This is the first time this has happened, but paying over 600 for a wallet, i expect it to be in great condition. So i emailed Luxedh to tell them how disappointing this was and to see if i could return it for something else, and they would not do it because the tag had been removed. So needless to say, I will never order from their website again. So beware, if you do order, make sure u leave the tags on and thoroughly inspect it before removing the tags.
* Luxe DH attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sarah W.'s review of Luxe DH earned 24 Very Helpful votes
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Hello Shenoa,
Thank you for providing us with your feedback. I am truly sorry you are upset about your LV wallet as customer satisfaction is extremely important to us. Our buyers strive really hard to find items in the best condition possible and thus 90% of our items are in excellent condition. However, please remember these are pre owned items and we might encounter some bags or wallets with minor signs of wear and tear. Moreover, our pictures of the wallet are very detailed and the zoom in feature allows you to take a closer look at the item. Unfortunately, we are not able to accept returns or exchanges once the tag has been removed as it states it in our return policy listed on our website.
If you have further questions or need assistance please call us at 888-9253424.
Kind regards,
Andrea