Sarah S.

Absolutely appalled with the service I have received. I specifically chose this printers over my usual choice as I needed the flyers for tomorrow, ready for an event on Wednesday. Whilst I was paying, the website glitched meaning that the payment was taken from my account but they have said that they have not received the payment, although the bank confirmed it and I provided a transaction ID for this. After spending the whole day chasing them, being passed from person to person and told I would be called by a manager (which never happened,) they then told me at 5.30pm that there's is nothing they can do and they won't post the leaflets unless I paid again, which I refused to do as I don't see why I should pay twice when the error was on their part. They have now said that although the website glitch was their fault, they will not send the leaflets but I will still be invoiced for them and expected to pay. Avoid at all cost, terrible customer service and an absolute shambles of a company.