Sarah R.

They messed up bad this Christmas season. Selling items that were out of stock. Then not shipping things at all. I ordered 2 things in November for Chistmas plenty of time to ship but when I realized my order was not coming at all even though they charged me it took forever for customer service to help. After the whole mess was done. One of my items was over ordered and I was not getting it. So I was refunded but out a Chistmas present I had checked off a month in advance! Now the monkeys over at think geek were good at appeasing me by promising a gift card after the holidays were over. Well they are over and I have yet to get that gift card even though I have since wrote to them asking about that promise. They are liars and have the worst customer service. I used to hear the best things about them. If they eventually come through with the promise I may try them again but be weary. UPDATED: After a few emails back and forth I have received the promised gift certificate.So I give them one more star and will also try the site one more time using the gift certificate. I would like to think this is a fluke incident and that ThinkGeek was not prepared for this holidays rush of orders. Like I said before I had always heard good things about the site before this holiday season.