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Ordered something on DD then immediately saw the identical product for cheaper also on DD. Checked the faq about refunds for change of mind and it said "We are generally able to cancel your order if the sales event is still online and has not closed. To request a cancellation please send our Customer Service Department a contact message." so I also purchased the cheaper one, and messaged them to cancel the first, more expensive one. This whole process took five minutes or less from the placing of first order. They replied two days later (the sale was still open) saying it couldn't be cancelled, so I ended up with two identical items, one cheap and one not. So just be aware they sell identical things at different prices & the faq is... not particularly accurate.
Sarah R.'s review of DealsDirect.com.au earned 10 Very Helpful votes
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Hello there, Sarah. Thank you for taking the time to highlight these issues with us, and for providing your honest review. I would love to look into this for you, as we are usually able to perform cancelations while the sale is still active, however, if you apply for this via our "Contact Us" section, it is unfortunately subject to our response times, but you are also able to contact us on the phone via (02) 9037 2540, 9am – 9pm, weekdays.
As for the issue with the prices, we do have to adjust prices as these things are effected by where the stock is coming from, the tax and freight that we have to pay on the items, exchange rates, and other factors. For example, we could have the same item from an AU supplier, and a US supplier, and both the RRP and sale price could be different, due to the factors above. If you ever see this, feel free to raise it to us, as we are usually able to look into it, and refund any discrepancies as a show of goodwill.