Sarah P.

First of all, I love their unique and weird gifts. It makes shopping for my family or husband so much easier. I ordered some gifts for Father's Day. I followed the tracking and it was finally delivered by USPS. However, when I went to get my package from the mail room, it was not there like it said. I called Uncommon Goods customer service and was immediately speaking to a real person. They apologized for the situation. My problem was resolved within 5 minutes, they resubmitted my order and shipped it express through UPS (obviously no cost to me) AND refunded my original shipping costs that I paid. Although I would have loved to receive my package when it was suppose to originally come, but I was so impressed on how their customer service quickly and efficiently handled my situation, which was USPS's fault.