sarah o.

Worst customer support I have ever received. First, I was sent the wrong shoes--different style and size. I called, explained that I needed these shoes ASAP for work, and they apologized profusely, absolutely SWORE that they would put the correct shoes in the mail instantly. I had been upset, but they were so sorry and sincere that I figured it was okay.
Weeks went by, no shoes. I thought maybe the holidays were making things crazy, so I waited patiently even though my work was seriously annoyed that I didn't have the right shoes. Finally, exactly one month after I placed the order, I called and was told that the shoes were no longer available in my size, so they canceled the order AND DIDN'T TELL ME THEY HAD CANCELLED IT.
The guy I talked to this time calmly said that yeah, they should have let me know, sorry. He could not have sounded more bored or less concerned. I am furious and will never do business with this company again under any circumstances, and will encourage everyone else not to either.