Sarah M.

My fiance and I ordered two different pairs of glasses from here in one order. About a month later, his pair cracked around the lens while he was driving. Real cool, right? There was no stress on the glasses, it was totally random. I contacted EBD immediately and they were very accommodating. They asked for photos, and replaced them no problem. Then a month later, mine break as I'm loading clothes into the washing machine. Again, no stress on the frames, completely random. I contact EBD again, and they again ask for photos. I send the photos and they tell me to pick a new frame for $15 or less or pay more for more expensive ones. What? The pair I had, and liked are $22, so why would I need to choose different ones? I explain how they replaced the other frames without doing this. Then they go ahead and say they submitted a replacement pair, so I'll get my new glasses in 10 days. Then I look further down and they had sent in for another replacement of my fiance's glasses, not mine. I message them again saying they were trying to replace the wrong pair. They then message back, apologizing and say they changed it to the right one now but now I need to pay a $5.95 "shipping fee" and they emailed me a money request. Um, what? Why were we set to replace the other pair twice with no "shipping charge" but this pair is subject to this "shipping charge" I look at this money request and the note says "redo order charge". Needless to say, I'm not paying this "charge" whatever it is, when these frames supposedly have a 12 month gaurantee and they replaced the other pair with no fees. I guess I'll just be walking around flaunting my pair of EBD glasses (that I carefully stitched back together after my fiance melted some holes in them) telling everyone about this "fantastic" quality they get from ordering here because I kind of need to see, but I refuse to give this company any more of my money.