Sarah M.

I have been shopping at torrid since about 2014, and I have a credit card through them and I have never had any issues. Today I placed an order through the app and didn't realize till I got to the confirmation page that the wrong shipping address was used. I looked and couldn't find any place to edit or cancel my order so I call customer service. I was then told that even tho I literally had just placed the order minutes before the phone call that I could not edit or cancel my order. I was told I would have to wait until I get the email telling me it has shipped then contact the carrier and change the address through them. Does that even make sence!? Because it does not make any sence to me at all. Now If I miss the Email or don't have the time to make the call to the carrier, my package will delivered to an address that I havent lived at for a few years now. I would rather shop in store than online or the app but the store near me doesn't have very much stock.