Sarah K.

After several months of ordering cute shoes, I decided that I wanted to cancel my membership. I don't necessarily think JustFab provides a bad product - the styles are on trend, they ship relatively quickly, and while not always being the best quality, it's decent for the price.

However, when the time finally came around to cancel my VIP membership (it had been about four months, and I hadn't used any credits - the money was just going to waste), I found it EXTREMELY difficult to cancel my membership and impossible to get a refund for those unused credits. You can't cancel your membership online, forcing users to call in or online chat and wait on hold for a while. Then, before finally confirming they will cancel your order, the JustFab representative will ask you multiple times "Are you sure?" - Obviously, why else would I waste my time calling?

THEN I find out that they are unable to refund my unused credits, and they can only be used for a purchase. If this had been made clear to me in the beginning, I wouldn't have signed up or I would have made sure to skip more months so my money wasn't wasted. So, now that I have canceled my membership and realized that I still have $160 worth in credits to use, I decide to do one last order to use them up. Lo and behold, when I go to check out, the only way to use those credits is to sign back up for the VIP Membership! A total trap and complete waste of money - and a very frustrating buying process.

I wouldn't be so irritated if they had made all of those contingencies clear from the moment you sign up - the fact that you can't get your credits refunded isn't even in the FAQs on their website! And yes, for those of you reviewers who claim "you should have read the terms & services of the membership more carefully" - I skimmed it like everyone does and didn't understand half the legal jargon. Key facts about the membership should be listed on the website in clear & concise terminology that everyone can understand without having to Google legal jargon.

So I had to renew my membership to use those credits (I didn't want my money to go to waste) and I am going to cancel once I receive this order, before they can suck any more money out of me. Absolute scam.