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Booked a room for 2 nights online, and come to find that they booked it for the wrong nights! After getting an email along the lines of "you didn't show up" I called booking.com. The best they could do was call the hotel to ask them to not charge me a no-show fee. When they were unsuccessful it was up to me to do their dirty work. No offers to do anything further, despite the fact that it was their fault. Now I'm out the money and will tell everyone I know to never book with booking.com.
Sarah K.'s review of Booking.com earned 3 Very Helpful votes
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