Sarah H.

I had very stressful 2 months with Dino and would never shop there again! I bought two bridesmaids dresses in same style and colour (Lavender), one in size 2 and another size 6. When they arrived, the colours were different. As obviously I can't have my bridesmaids wear dresses in different colours, I asked them for replacement. They agreed to re-send a size 6 in the same color as the size 2. Tragically enough when the replacement dress turned up, it was still the same color as the first size 6 and didn't match the size 2. Naturally I was not impressed but what amazed me the most was how incompetent their customer service was. Firstly she told me the reason two dresses colours didn't match was because one was in lavender and another in shallow purple. But shallow purple was not even an option on the color chart. Then next day she told me they could only make size 6 in lavender and size 2 in shallow purple (a ghost color). Then next day she said she would resend me a size 6 in lilac which was shallow purple. Then next day she told me lavender was shallow purple. Up to that point I had heard enough of her nonsense and totally lost faith in them. I was adamant to get my money back despite their many attempts to settle the matter by offering me petty $5 gift card! I sent back all the dresses now at my own expenses and only got a partial refund after many dissatisfying postings on their Facebook page! My advice to you - stay away!