I ordered 3 mascaras and a shipping label was created soon, however the order never left their facility until an entire month later. 4 emails to them about why it hadn't shipped went unanswered. Finally, after 5 weeks, I received my order only to find ONE mascara and a note saying they were waiting on a shipment from another warehouse and owed me 2 mascaras. Another email sent about canceling the order went unanswered as well. I will never buy from them again. I am disgusted.