I ordered 3 pairs of boots Wednesday morning and paid for NEXT DAY SHIPPING, but never received a confirmation/shipment email, so I contacted the company Thursday via chat. The rep. Simply said the boots were shipping out late (offered no explanation or options for me). She wouldn't answer me when I asked if the company ever intended to let me know that the order would not be shipped as promised. She simply ended our chat and stopped responding. I thought this was a reputable store. DISGUSTED by this company's "customer service"!