sarah b.

K here we go. In 2015 i made a one off purchase for some shoes. I never knew i entered into a VIP scheme at all. THIS IS A TOTAL SCAM for the people like myself that just wanted a one of transaction. If i wanted to become a VIP memeber than i would have made more than one transaction on my account. They have worded it on their website so you don't see it clearly. Ok, so today 13/11/2018 i go into a really old bank account to see that they have been taken £35.00 per month from my one pair of shoes back in 2015. My email account back then was differant and my bank now is differant to this one. It was only because i was looking for an old transaction that to my horror I could see they have taken at least £1200 from my account, not sure of the exact figure as i cant access this account. OMG seriously, have you ever heard anythig like it. I ring them to say that you can see i never wanted VIP service for one transaction and that all my money should be refunded. Well they have agreed to pay half back. Im absolutely gutted that the customer service is so disgusting. If they had refunded it all, that would have turned the situation completely around but it just goes to show you what kind of Company I am dealing with. So now i will be telling everyone including Watch dog, people i know, more reviews where possible, Facebook, everyone i can just how bad this Company is. I'm hoping my Bank will refund the rest of the money or come to close to the full amount being credited back as it really is upsetting. This Company should be called JUSTGRAB UK as they take peoples money. There are so many other people they have done this too, they obviously have no intentions on changing there webpage as its people like myself who they love. I told them i will be leaving bad reviews and they really didnt seem to care. I have being given a refund worth one year. Please give me my money back, I'm so upset with this especially when I'm now overdrawn in this account and i'm living on my own with three children. Any advise would be so appreciated

********** DISGUSTED BEYOND WORDS! ******** *****

You traced my details by my email *******@hotmail.com which i dont use anymore. You can contact me on *******@gmail.com.