Sarah A.

I live in Los Angeles, California and I was trying to send a gift to my relative who lives in Jeddah, Saudi Arabia for her Birthday.
After a quick google search I contacted Ferns N Petals through their website for preorder inquiries; they got back to me sending a WhatsApp number to communicate through it and to help me with placing the order smoothly due to the location and time zones difference.
UNFORTUNATELY, MY WHOLE EXPERIENCE WITH THIS SHOP WAS NOTHING BUT DISAPPOINTMENT!

I asked the agent "Mohammad Badreldeen" (Account name on WhatsApp which also had the fnp logo) from day one if I'm going to get the same exact arrangement that I see on their website picture, and he assured me that it will be the same.
THAT WAS NOT THE CASE…what I choose was a pink flowers arrangement in a gray box with a simple pink ribbon; they sent the flowers in a BLACK BOX as if it's going to a FUNERAL not a BIRTHDAY PARTY! And the ribbon was over exaggerated…so the gift went from CLASSY to TRASHY.
His explanation was "Same box is out of stock we arranged in black box."! He Never got back to me to ask me if I'm ok with the changes they made! I would've changed the color of the flowers to red or changed the box with cheerful color of paper wrap.

I also told him from day one that this gift supposed to be a surprise gift, and they should contact my relative early enough to make sure that they can get hold of her and get her address before her birthday day (due to her difficult sleeping and work schedule) and he assured me that he will do that.
THAT WAS NOT THE CASE…They were very poor in their response and communication, ignoring my messages for hours even though that I can see that they had open it but they don't respond; regardless of the fact that they were aware of the time zones difference that was the biggest issue.
When I brought the communication issue to his attention his explanation was "The shop was already closed the time you send the messages."! That was regardless of the fact that I asked him about the work hours way before ordering the flowers and I was informed and I quote "We work the hole week from 10AM-12AM except for Friday 4PM-12AM."; I was only sending my messages during these hours!…It turns that he was GIVING ME THE WRONG INFORMATION ABOUT WORK HOURS INSTEAD OF SAYING THAT THIS WAS THE DELIVERY HOURS!
The delay in contacting my relative is what caused the gift to be delivered with the condition of revealing the sender name and taking away the surprise element that I was planning for, and for the delivery to be on a different time slot than what I choose (late night instead of morning/afternoon delivery).

But really the cherry on top is using a regular piece of a print paper "as a card"! They just folded it and squeezed it in the envelope!
SO I PAID ALMOST 350 SAR TO GET A CHEEP PIECE OF PAPER TO REPLACE A BASIC CARD! WHO DOES THAT? THIS IS BEYOND RIDICULOUS!

When I told him this is not right and I need to talk to a supervisor or manager to fix this (as the flowers was not delivered yet) he just offered 25% off for the next purchase…AS IF I WILL PURCHASE ANYTHING ELSE FROM THEM AGAIN AFTER THIS HORRIBLE EXPERIENCE! That was instead of offering to upgrade the gift by adding some chocolate or cupcakes or whatever other options they had to satisfy me as a customer.

THIS WAS A HELL OF EXPERIENCE AND I'M NOT SATISFIED AT ALL.

THIS SHOP SHOULD TAKE OUT THE ORDERING OPTION FROM THE UNITED STATES, BECAUSE IF SOMETHING LIKE THIS HAPPENED HERE AND A CUSTOMER IS NOT SATISFIED WITH THE PURCHASE THEY GET REFUNDED, OR AT LEAST GET UPGRADE ON THEIR PURCHASE OPTION.

Sarah