Sara H.

I ordered cerabellina wax from this company. And expected some sort of delay due to covid. But after 2 weeks passed with no sign of confirmation or tracking number. I had to contact them to try and get tracking number. Fast forward 3 weeks later I contacted them via email to see where my package is and the person who responded back to my email 5 days later told me It was shipped on a boat so it will take 90 days to reach me and that I need to choose different shipping to get it in a week as if my order wasn't expensive enough. Lol what in the world It already took them 20 days to ship my order now 90 days to receive it. I'm Starting to think this supposed hot mess of a company is actually located in China or overseas somewhere and not in Washington or wherever they claim headquarters is.
I told them I run a business and can't wait for months for a main ingredient. I guess that doesn't matter as long as they get people's business. I wanted to continuously order from them but I see what kind of tragedy they are and will take my business someplace else.