They cancled our flights and said we'd get a refund in 2 to 10 business days. Its been well over a month we had to buy new flights home. They stranded us in Toronto! We keep getting the run around, put on hold, and nothing but attitude! I will NEVER use just fly again, and I recommend you not either! Cancled flights with no notice, no refund, stranded me and my family in another province. They are impossible to get ahold of. Good luck if you use these guys to go anywhere. I have attached the cancelation that I had to send my boss which was time stamped November 23 our flights were supposed to be November 25. We recieved the notice 2 days before they flight and they're trying to say we just didn't show up!