Sapphire M.

Where to start. First of all I brought a set using an affiliate. I brought the first time, which was fine. But I wanted to stock up, so brought another. You have to select option 1 or 2, as there were two different sets of skincare. I opted for option 2, but was sent option 1. I didn't know until it was too late, there was technical issue as I had checked 3 times before actually moving to payment process, and each page I made sure to keep checking. It was option 2 throughout. So to be sent option 1, I was annoyed and confused.

I let them know, I was informed they would talk to HR (after a few nagging emails on my side) and should expect a late response. I waited 2 weeks before reaching out again, and was informed the HR team said they can't do anything about it. But they gave me an apology discount, as well as a (late) suggestion that they could switch out some items in my purchase when I receive them, as some items from the set were the same as the other set. But since they had taken 2 weeks to reply, and I was nearing the end the the affiliate expiry date, I had already brought the correct set.

After receiving the wrong and right set, I try to send the incorrect set back. But I have problems with the delivery and it's missing because of the post office or courier. Baring in mind the set itself was around £57, and the return fee was around £17, I lost so much money for a product that was sent BECAUSE OF A TECHNICAL ISSUE. I reach out to the post-office to ask for a claim, was informed I wouldn't be able to receive full refund as their claim only covers roughly £20 and lost item, and £20 for the delivery cost. But as it is skincare, this may affect the amount the post office is willing to cover for this loss. I reach out to Wishtrend but they tell me they can't do anything to help because they didn't receive the product.

The lack of support throughout this was appalling, and the most they did to help was give me a measly discount. They offered to swap out some items 'to make the delivery cost cheaper' but they offer extremely late, and offered after I had to chase them up after not hearing from them for 2weeks. Seriously. Just one ridiculous thing after another. I wouldn't even give them one star if I had the option.