I'm not sure why there are negative ratings. Support has responded in a timely matter. They have been kind and understanding when even I made a mistake. I've only been at this since January. I haven't lost any money from this so alittle confused what the issue is. You won't make alot of money right away but I am seeing an increase. I know it says it in the agreement will take time. But I'm sticking it out and even upgrade the one time fee.