Sandy M.

They accepted my authentic LV boots that retail at $1350. They are new but too small and have a couple signs of trying on and the bottoms have two small scuff marks. Said they'd pay $225! I couldn't use them any longer. So I accept and pay to mail them to Yoogi's. I sent the COA for them showing they are authentic from ProAuthenticators. A week later I received a rejection notice. They said the boots were not authentic. I know they are because my girlfriend bought them at LV in Los Angeles when I was with her. We both only wear Authentic LV. I also know because I've always used ProAuthenticators for items I've purchased at consignment or online. They've never failed me. Yoogi's said if I'd like they can throw them away. What?! Which really means they keep and sell through other means. I said I know they are real and I'd like them back. They said you have to pay us $30 if you want them back. Ok this is random. You tell me you want them and offer me money only to get them then lie and charge me. I used their mobile site and there was no disclaimer. Yes despite having good faith, they tried using policy. I asked for proof of the disclaimer I supposedly get when using their mobile website. Customer service said it's a pop up that takes me to a detail description how if they think the item isn't real they charge to return. I have a pop up blocker and never saw this so called disclaimer. Irregardless, I had proof. So I'm stuck. I call pro Authenticators who inspected the boots thoroughly. They said we won't change our position your item is indeed 100% Authentic. They have nothing to gain and like I've said they've never been wrong. I search reviews on Yoogi's and I'm not the only one that is being charged for their mistakes that's for sure. They are making money this way. Poor way to do business. So be warned just because you have an authentic item doesn't mean they'll not charge you if they decide they don't need them after all. But they will charge you ransom to get your item back citing some non existent policy in their app. Or, they will throw them in the "trash"... ya right. 0 stars. Will never be back!