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The per night rate is deceiving, to say the least. I was very surprised to see the added fees - after the room was booked.
The website is easy enough to use, but when you book - you are charged EXTRA fees: "service fees", "owner fees", "cleaning fees", All these extra fees INCREASE your per night charge by 40%! That is a substantial difference in what you expect to pay and what you actually pay. Leaves you with a very disappointed feeling after what should be an exciting beginning to your travel adventure. Not sure I would use this service again. Managing expectations is the key to customer happiness - this is poorly done with the 'additional fees'
Sandy B.'s review of HomeAway earned a Very Helpful vote
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Management was rude and deserted her position and left friends in charge. She made jokes about...
