Hi. I was seriously thinking of signing up for premium Busuu to learn Italian but, after reading these reviews, especially in relation to cancellation issues (I was already sceptical that cancellation did not seem to be an easy option) I have decided not to commit myself. Maybe Amy S (Customer Service Manager) should be looking at these issues very carefully and addressing them asap.
Hi Sandra,
Thank you for your message. We advise about our cancellation procedure in our terms and conditions - subscriptions automatically renew at the end of the period signed up for. If you would like more information, feel free to contact us directly on team@busuu.com for my attention and we can discuss this further.
Kind regards,
Amy