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1 Review by Sandra


I placed an order for several items for my daughter and it's months now and I haven't received my order I am unable to track my order and it's constantly saying processing. I have s screen shot of my order and my bank account records

Shine W. – Cloudmall Rep


Thanks for your order and we are sorry to hear that you still have not received the order yet.

Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.

We are working on improving our delivery network and coverage in order to provide a better shopping experience for our customers.

Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'ASO' at service@cloudmall.ai so that we will address your concern in priority.

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,
CloudMall Service Team

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