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I have noticed when I had my own problem with this company is that if there is not a problem, it is okay. If there is a problem, the run around is terrible. I was supposed to get my box a month ago and have had an email from the shipper saying that it is damaged and that I needed to contact the company. All that I have gotten is a runaround from the company with nothing else said than to wait it out. I find that unacceptable and am having a hard time finding out what to do about the situation. It seems like this problem is not uncommon so watch out.
Tip for consumers:
It is fine if there is not a problem
Sandra J.'s review of FabFitFun earned a Very Helpful vote
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I've had lots of missing packages and I'm still waiting for the replacement package from the last...
Hi Sandra! This is not the type of experience we want you to have. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!