I have noticed when I had my own problem with this company is that if there is not a problem, it is okay. If there is a problem, the run around is terrible. I was supposed to get my box a month ago and have had an email from the shipper saying that it is damaged and that I needed to contact the company. All that I have gotten is a runaround from the company with nothing else said than to wait it out. I find that unacceptable and am having a hard time finding out what to do about the situation. It seems like this problem is not uncommon so watch out.