Sana S.

I tried booking a ticket to India and since the price on this website was cheap and I needed a ticket for tomorrow, I booked a ticket.

I filled out some forms and made sure that I didn't choose an insurance. I filled in my debit card details and once I clicked on 'Book', the screen got blank. I tried refreshing but nothing worked.

After filling in my debit card details I was supposed to be taken to a secure page but I instead I was redirected to a blank screen. At that point I wasn't sure if they booked a seat or not because I gave them my card details but I didn't get a confirmation e-mail. So I waited for a few minutes but no confirmation.

I called customer service but I had to wait at least half an hour in queue although I was supposedly only second in line.

Once I actually talked to a normal human being about the status of my booking, I had to wait for another half an hour. I honestly don't know what they were checking but they asked me to call back after an hour.

I was pissed of at that point but I waited. I checked my account for any transaction and at that point no withdrawal was made.

I called an hour later and I was told that no booking was made.

Fine.

BUT in the afternoon, I got a notification that a company called e-bookers withdrew 698.37£. This was the price of the ticket that supposedly wasn't booked in the morning.

I was furious and called right away. How could they withdraw the money if I didn't
Even book a seat? I also didn't get a confirmation e-mail (I constantly kept checking in case). I told them to cancel my 'booking' and was charged 25£ cancellation fee.