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1 Review by Sana

FareDepot

FareDepot

6/15/18

Honestly, I have booked with so many other online travel agencies such as Vayama, My trip, and Expedia and this has to be the worst of it all. I booked a reservation online and maybe 5 hours after, before receiving even my e-ticket or any confirmation, I tried to cancel it. It was so hard to get in touch with someone from their team and when I finally did, the person answered and said there is a $15 charge and when I asked what exactly the charge is for, he said he will speak to his supervisor and hung up on me.
I called back a few hours and was put in touch with a Supervisor, Michael, who was no help. He just gave me the company policy off a script and there was no reasoning with him at all.
What I don't understand is that what are they charging his hidden fee for when the reservation is being cancelled within 24 hours of the booking? And a ticket hasn't even been confirmed at this point so what is the point? Honestly, this taught me to always pay a little extra and book it directly with the website or go through a very trusted online travel agency.

Sana Has Earned 3 Votes

Sana K.'s review of FareDepot earned 3 Very Helpful votes

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