Sana K.’s Reviews of FareDepot & more

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6/15/18

Honestly, I have booked with so many other online travel agencies such as Vayama, My trip, and Expedia and this has to be the worst of it all. I booked a reservation online and maybe 5 hours after, before receiving even my e-ticket or any confirmation, I tried to cancel it. It was so hard to get in touch with someone from their team and when I finally did, the person answered and said there is a $15 charge and when I asked what exactly the charge is for, he said he will speak to his supervisor and hung up on me.
I called back a few hours and was put in touch with a Supervisor, Michael, who was no help. He just gave me the company policy off a script and there was no reasoning with him at all.
What I don't understand is that what are they charging his hidden fee for when the reservation is being cancelled within 24 hours of the booking? And a ticket hasn't even been confirmed at this point so what is the point? Honestly, this taught me to always pay a little extra and book it directly with the website or go through a very trusted online travel agency.

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Ryan R. – FareDepot Rep Over a year old

Hi Sana. We apologize for the inconvenience in your travel booking experience. While processing the booking, we received a notification that the booking was High Risk. For your payment security, we asked you to verify a small charge amount on the same credit card which was used to purchase the ticket. Our policy mentions that we are willing to honor the fare while you are completing the verification email and sending it back in a timely manner. When you requested to cancel your ticket, which was still in the 24-hours since you made the booking our agents told you that the fee would be $15. It is the law for the airlines to allow free cancelation within 24-hours but it is not for third-party agencies. We appreciate your understanding and we hope you give us another chance. You can call us at 866-860-2929 or email us at Reservations@faredepot.com. Thank you, FareDepot Support.