Sanah S.

I ordered a customized skin for my phone. It reached me in a really bad damaged condition inspite of them charging and additional delivery fee of Rs. 75. I reached out to printvenue to express how unhappy I was and that I would like a full refund for same. They said they would have to elevate the issue and get back to me. It took them 10 days (after multiple emails and calls) to tell me that the resolution they've come up with is is to give me a new phone skin (this inspite of constantly telling them that i don't want a new product)! They even asked me to make a video of putting the phone skin on my phone since they thought that in the photos I shared, the product did not look damaged enough and was ok to use. The customer service executives are lazy and incompetent and will give you a hundred reasons as to why they're not wrong and how it's either our fault or the courier guys fault etc. On their detailed review about the issue, they also had something written about how I said something about the product (that I never said at all!) and that it was my fault in communicating the actual issue to them.
It makes me sad how big online portals like these can scam you in such ways.
Would not recommend using this website whatsoever. Even if their service might be alright, the customer service will disappoint you.

If I could, I would give ZERO stars.