Sam W.

I signed up via referral and upon activating my account I was linked directly to my friend's account. I have complete access to her personal billing information, personal address, cart, everything. She, as well as I, is furious about this. I contacted Grove several times and all of my emails and their responses are being sent directly to my friend completely bypassing me. She has reached out and didn't get a reply until she tried on Twitter. Even then, when they responded to her and even mentioned me by name, they still didn't reach out to me about this unacceptable issue, not to mention the complete security breach on Grove's end. When reaching out through Grove's website there is a Required Field to enter your email address. This was completely ignored and is directing all my communications to my friend. It's extremely inconvenient and awkward on my end for being in her personal account. She has also been locked out of her own account due to this. I have never experienced this security problem with anyone else and am baffled by how it's being poorly handled considering the sensitive and urgent situation. While this may be a system error it's still something that requires immediate attention and a full explanation about what is going on rather than simply answering vaguely to a tweet. Incredibly disappointed by this infuriating privacy breach and lack of communication/solution.