I used their 'reserve a pair' option in their subscription feature to order some underwear for me and my boyfriend. I waited a month, then I got the shipping confirmation. 2 weeks later though I got a message that they had lost my entire order and they were sold out of that design.
Someone else was given my order.
To my dismay they will not reprint it and after calling them out on loosing my order, selling it, and charging my account for it they closed my account, taking the $25 credit they had given me for my trouble.
Then told me they could not support me in being a MeUndies customer for calling them out on social media, for loosing mine and so many other peoples orders, and charging them for it.
Basically don't bother with them, the underwear isn't even great, it wears out just as fast, it pills after you wash it something awful, and the colors fade after about a month or so.