Samuel K.

I have used Homeaway since 2005 and cyberrentals, which homeaway purchased in 2005, for the previous 20 years. Homeaway's exorbitant Service Fee effectively adds to the cost of my rental and discourages customers with limited budgets. Inquiries for my cottage rental have been reduced to zero for the past several months; I discovered that homeaway had blocked my rental site after I circumvented their Service Fee which was never a part of the original agreement anyway. Homeaway has stolen my list of nearly 700 customers by eliminating both the telephone numbers and the email addresses so I am unable to make contact with prospective renters. It is no longer possible to discuss the rental property with prospective renters who must pay in full up front. My understanding is that homeaway is losing thousands of customers because of their new policies, as well they should. There are better and more effective options becoming available for rentals of personal property, and I urge folks not to use the homeaway system.