Sam T.

I ordered a 3060 graphics card + monitor bundle (for my buddy who I was helping build a PC) rapidly once I got the discord notification that they were in stock. Shortly after the order confirmed he saw that there was actually a 3070 bundle we hadn't seen (the GPU he actually wanted). So minutes after I placed my order I called the customer service line to cancel it.

The gentlemen I was on the phone with was very nice and helpful and told me he submitted my cancellation request. Problem solved, or so I thought. The next day I got the shipping notice. I have to give them 5 stars on shipping speed I guess, but I was mildly irked that my cancellation hadn't gone through. In this day or electronic orders I don't understand how you can't immediately cancel an order that was placed moments ago.

Okay I thought, well I'll just return in when it arrives without ever opening it. Having mostly dealt with Amazon and other such return processes in the past I didn't think there would be any issues and I would easily get all my money back.

So I submitted the RMA request, got the return approved email with the shipping label code and headed off to haul the giant monitor and GPU boxes off to the UPS store. I let the super UPS store guy scan the code and he sits there, puzzled, asking me if there's another code since I have two boxes and the code only provides one shipping label. Nope that code is all they have me. So I pay $11 for a giant box to ship both items back in. Now I'm even more irked, but fine whatever $11 lost isn't a huge deal, but they could have at least given me two shipping labels since they sent me two boxes.

A few days go by and I get the email that the refund was processed to my PayPal in the amount of $749 out of the $844 it cost. After respectfully calling their service line again, they said returns questions had to be sent to their email. Okay so I email them and apparently:

"Products returned new and, unopened in perfect condition with all packaging and item materials and manuals that can be resold as new are subject to a 15% fee or a flat $50 fee for products with a sales price of of $350 or greater which covers the cost of packaging, shipping and handling. Additionally, If packages are requested to be intercepted or are refused or if a pre-paid label is requested and provided for the return, then the additional shipping cost incurred by antonline are also deducted from the return."

I think charging roughly $100 for my return of a brand new item which I never removed from the box is exorbitant especially since I had every right to believe my order had been cancelled.

So I think if you really know you won't need to return or cancel your order, this company is probably fine to order from. I can tell you however that I will never purchase from them again.