Some background - we are 3/4+ through our kitchen extension and decided to start ordering our interiors (light fittings dinning chairs etc). Unfortunately lockdown happened and our building work stopped to follow government guidelines. With the house full of dust and mess we decide to leave all packages boxes up and stored in a unused room. Upon completing last week we started to get the interiors out and unpacked 4 dinning chairs from stonebufferfly. Unfortunately one chair was damaged quite badly. Having finally managed to get through to some one by email (phone just rings out unanswered) they bluntly refused to help due to the order being placed 10 weeks ago. I totally appreciate under normal circumstances this would be well out of return/replacement window. But due to the current climate I would have anticipated a slightly more helpful response. Certainly wont be using them again in the future which may be slightly short sighted on there part as over all I was happy with the undamaged products and have 6 more rooms to furnish.
Like I said product it's self is good just poor customer service
Stone Butterfly Interiors