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    Stone Butterfly Interiors

Corporate Values

Overview

Stone Butterfly Interiors has a consumer rating of 1 stars from 3 reviews indicating that most consumers are generally dissatisfied with their purchases. The most common issues with Stone Butterfly Interiors are around customer service, which is not as good as expected by some customers.

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How would you rate Stone Butterfly Interiors?
Top Critical Review

“Poor service”

Allan J.
2/15/20

Ordered a stool via the website that appeared to be in stock. Had to chase after 2 weeks to be told there was a delay due to weather affecting shipping from source country. Another chase after two weeks to be told it was now in customs. Again no arrival then after chasing again told it was delayed due to weather... have asked for a refund 3 times now and no reply. Absolutely terrible service

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Reviews (3)

Rating

Timeframe

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allanj45
1 review
0 helpful votes
February 15th, 2020
Ordered a stool via the website that appeared to be in stock. Had to chase after 2 weeks to be told there was a delay due to weather affecting shipping from source country. Another chase after two weeks to be told it was now in customs. Again no arrival then after chasing again told it was delayed due to weather... have asked for a refund 3 times now and no reply. Absolutely terrible service
jackr400
1 review
0 helpful votes
April 2nd, 2020
Buyer beware. This company has zero customer service for starters but the assembly of the eames chairs we bought were the real problem.

According to customer service:

These items are classed as self assembly and therefore we have no involvement with the assembly of this item.'

The bases of the chairs come pre-assembled. However, the nuts and bolts on one of the chairs were not tightened at all and when my pregnant wife sat on the chair for the first time, it collapsed and she fell to the floor.

Stone butterfly refuse to take any responsibility even though the chair was not assembled properly and that this poor workmanship caused the accident and injury.

Please don't buy anything from this company.
joycem90
1 review
1 helpful vote
December 5th, 2017
Ordered 6 chairs which were seemingly in stock. Took 2 months to receive all chairs. One excuse after the other and one chair was damaged. For our inconvenience they offered to refund us 10%. However, this was at the same time as their black Friday sale when everything was reduced by 10%, so for all our inconvenience we really got offered nothing. Avoid this company, totally useless

Q&A (0)

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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