sam s.

After failing to receive confirmation for my order I called PrimoCameras and was put on hold for what seemed an eternity. When I was finally connected to Customer Service they confirmed nothing more specific than an order to my zip code had been shipped on Friday (I ordered the camera the previous Monday and my credit card was billed Tuesday.) I was then asked whether I wanted the $50+ battery or the $80+ battery. I was a bit confused by this question having ordered a camera, not a battery. (The camera comes with the required 4 AA batteries. A set of 2500 mAh LiMH batteries with charger is ~$30 at Home Depot.) The question was not if I wanted to order this or that battery, but which battery. In response to my stupidity the guy at PrimoCameras yelled so loud that his telephone rattled, "Let me make it very clear. The battery that comes with that camera will only last about 20 minutes.", then hung up. (Rudeness must be a virtue in New Jersey.)
A short time later I called PrimoCamera and waited and waited on hold again before requesting a tracking number for the shipment. When I attempted to use the number I was given at USPS the response was no such number. I called PrimoCamera a third time to verify the tracking number and was told that this number was only for their use if the shipment was lost and was of no use to me. (I must be really stupid.)
It had now been over two weeks since I'd ordered the camera. Customer service said that my camera should have arrived by now asked whether I wanted to reorder or a refund. I asked for a refund. I then asked what might have happened to my camera. The response was that it was lost in the mail. The guy then said something to the effect that they oversold. Excuse me, which is it? A package doesn't get lost in the mail because they oversold. Either it got lost in the mail or PrimoCamera was out of stock and fed me a line complete with phony tracking number.
I received e-mail from PrimoCamera on June 1 indicating my order had been cancelled. On June 3 I called Customer Service again after seeing that the $339 I paid for the camera had not been returned to my credit card and was told I would be reimbursed by the 4th. June 4th passed and the money had still not been credited to my account. Subsequent calls to customer service resulted in disconnect after waiting on hold. When I finally reached them I was told that they did not refund money to credit cards and I would have to file a dispute with my credit card company. It took several more months for my credit card company to complete the dispute process and permanently credit the money back to my account.
I hope you're laughing by now, but I'm not making this up. I would not recommend buying from these clowns.