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I Made a purchase last friday as I needed this on 2 weeks from the date of purchase the latest, normally when I have purchased from other places this gets shipped on time, but we are on the 5th day after the purchase was Made and payment was confirmed and they are supossed to have a 1 to 4 business days time frame, I contacted yesterday with customer support and basically they blame it on me for not picking the shipping method that suited My needs? Also he mentioned that my order was going to be shipped on 1 business day from that contact, well that is long gone now and no shipping. They have a free shipping promotion as of now, which option would you think 95% of the customers will choose? Of course that was a determinant for me to purchase with them as the item is available on other places as well, but the offer seemed good and I wanted to give them a chance, lesson learned I gueass and as of today the order has not been shipped and is on processing order status...
Tip for consumers:
Be aware that free shipping here does not mean that it will be equally good as puchasing on other places paying for it
Products used:
Action Figure
Moses P.'s review of Entertainment Earth earned 8 Very Helpful votes
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Worst customer service ever! Paid for an item over a year ago and still haven't received it or a...
I placed a preorder for an item right when it first got put up with in a day or 2. Now the item...
Hi, Moses. Thank you for taking the time to state your concerns. We value your feedback and we have passed your comments regarding processing times to the appropriate departments. Please don't hesitate to contact our Client Services team directly at 818-255-0095 so that we may further assist you with a satisfactory resolution.