Sammye W.

We purchased a car from Carvana three years ago. Within those three years we never received a license plate. It's always been a temporary. Fast foward to today the year of #2024, the car got towed from my job, which we thought got stolen because no warning or anything about the tow was giving before or after it happened. A week in a half goes by Carvana tells us that they haven't been getting recent payments, and we have proof they've been paid. Coming to find out they were putting the payments towards another car(again not our fault) Carvana also sold the car to us illegally. The title was never turned over to us. Still had the previous owner(s) on it. The car was originally a rental at Hertz. Hertz never marked the car as being returned. Therefore Carvana sold us a car that was technically still being rented out. Fast forward again…they are now telling us that we owe a large sum of money to get the car back. We have decided we will never buy another car from Carvana again! My life has been changed for almost two weeks now. I now have no transportation, I have to depend on others to get me to and from work etc. I would suggest anyone looking to buy from there to please do your research and make sure they have taken care of what's needed for the car to be solely yours. I could have easily gotten in trouble because it could have been reported as stolen and I'm driving the car. Never again will I purchase from Carvana. My world is turned upside down because of this. Not a very happy customer at all!😡👎