Sam H.

I've been ordering from Redbubble for years. Last year I purchased two phone cases which ended up being poor quality. I asked to send them back for a refund and was given two vouchers instead. Alright, that's fine. I tried to use one for a Christmas present and it didn't work, emailed redbubble and they told me they changed the voucher code format so my voucher wasn't valid. They issued a replacement which I was able to use with no issues. Here's the problem:

I had a second voucher on a different email address. I was under the impression that both of the original vouchers were invalid due to the voucher format change. My whole family became sick with covid-19 from mid December through the first week on January, so finding the second voucher and asking for a replacement was forgotten. When I found the voucher on my old email account, it was several days past the original voucher expiration. I didn't think this would matter since it was invalid before that anyway, right? I messaged customer service to politely ask for a replacement. First, they marked my issue as resolved without giving a response. I messaged them again, and received a copy/paste email telling me I could join their email list for savings codes. I replied again - still politely asking for help, and now I'm being completely ignored.

Redbubble, since you won't allow me to use the voucher code I was given, please do me a favor and refund my money that I spent for the phone case. I still have it sitting in a drawer and am happy to send it back. I really don't understand how you can treat loyal customers so poorly.

Edited to add: my request was escalated and I received an email providing help with my voucher code last night at 12:16am EST, 9:16pm PST, about 20 minutes after this review was published.