Sameeta M.

Order no. *******
-------------------------------------------
I have a home with a family of 8 family members at home. All I asked these frauds was to deliver Mother's Day Flowers for my mom placed the order 10th may to be delivered on 12th May 2019. All I see on their website is that they attempted delivery (out for delivery on 11th May) and not delivered till yet first telling me that no one was available on a sunday morning 10:30am at my house which was a pure lie as all my family members were home, not even 1 or 2 all 8 members and second they reattempted delivery which dsnt show on their website but according to them, my mom (with whom I kept checking and apologizing about flowers getting delayed) shouted on the phone to not deliver the flowers again. Well - They need to get better excuses and find out other ways to keep people's money. Now after a week I thought they would some day deliver the product. Today is 21st May 2019, I check with them again and they mention that a) product cant be delivered b) they are not even refunding my money. Below is the latest chat that I have saved for reference and attaching a screen $#*! of their website before they change it there!

They did a similar thing to my previous order for my friend, telling a lie that she is not home when she was home all day since she was sick and then they delivered the flowers on next day. (Order no. *******)

I WOULD LIKE A REFUND AND A COMPENSATION FOR WHAT THEY HAVE DONE EMOTIONALLY + LIED AND CHEATED ON AN ORDER THAT I PLACED SITTING MILES AWAY FROM MY MOTHER TRUSTING ON THEM.

Mahima Chaudhary: Hi, my name is Mahima Chaudhary. How may I help you?
Sameeta -: Order no. *******
Mahima Chaudhary:
Are you still there?

Sameeta -: Now that you guys have managed to spoil my mother's mothers day
Sameeta -: and not deliver the flowers till date
Sameeta -: can I know why are you still keeping my money?
Mahima Chaudhary: I will be glad to assist you!
Sameeta -: Will you be giving me intrest over it?
Mahima Chaudhary: As I have checked refund is not possible, recipient denied for the order and however, its a perishable product redelivery is not possible.
Sameeta -: Oh really
Sameeta -: so you are saying
Sameeta -: my mother said I dont want flowers and hence you wont be giving my money also?
Sameeta -: As first I know that you guys tried attempting the delivery and no one was at home
Sameeta -: and now my mother denied to take the other right?
Mahima Chaudhary: Recipient denied to redeliver the order and said don't call me again. It is mentioned in our side.
Sameeta -: That is Hilarious!
Sameeta -: Do you even think you are making sense?
Mahima Chaudhary: We apologize for the inconvenience caused to you.
Sameeta -: when was the attempt tried?
Sameeta -: coz I only know that delivery was attempted once. And I have that as wriiten proof from the other chat.
Sameeta -: and after that there is no delivery attempted
Sameeta -: please return my money
Mahima Chaudhary: I am sorry refund is not possible.
Sameeta -: Ok. What is your escalation point
Sameeta -: You guys are just cheaters and deserve a bad review with escalation
Mahima Chaudhary: We apologize for the inconvenience caused to you.
Sameeta -: I asked for a escalation point and grievance
Sameeta -: forget about I am gonna put this online on Consumer forum
Sameeta -:?
Sameeta -:?
Mahima Chaudhary: I would request you to please mail us at *******@fnp.com regarding the same.
Sameeta -: Great, Not just an email. Wait for it. You guys think that you could spoil someone's occasion and then deny refund too!