Sameer B.

Actually giving one star as there is no less. Feeling really bad even as I have been a Verizon customer for almost 3 years previously and currently a Verizon customer as well since 2 months.

First I have to say currently once I rejoined, Verizon basically cheated me. I am paying almost 50$ for a 4G LTE whereas I am only getting only 3G, and seriously, I didn't even get a 4G LTE even once since I joined two months back, just check your database or anywhere you can check if you don't believe me and just show me once it shows you my phone getting 4G LTE, also couldn't retrieve the 150$ rebate that you get When you join back Verizon again cause it won't let me log in to my Verizon because it had wrong email and address and even after calling the customer care, they just passed it to tech and tech also couldn't correct and I am being cheated for two months and even lost my rebate due to Verizon's incompetence, and do you really expect me to pay for your incompetence every time with that much time me explaining the issue again and again continuously. However since I finally am on my soapbox, so let me vent and narrate what exactly is going on.

So I took Verizon in 2015 first and continued till 2018. The plan I had was a 4G LTE one and had 4-5 persons and I was the account owner. In 2018, I made another person from that group the account owner and left Verizon. Then in September 2019, I joined back to Verizon in the same group, and in the store itself, I said why it is saying 3G whereas I bought a 4G LTE plan, the group also was having 4G LTE only anyways. The lady said it might just be taking time, wait couple of mins else call customer care. I also asked the lady about the rebate she handed me of 150$ and she said to just login to myVerizon and do it quickly.

I came back, had to fly to Louisville and then checked and it was still 3G then thought let's at least login and claim my rebate for 150$, learnt that I couldn't even login to myVerizon as every time I was doing forgot password it was mentioning that your email in file is incorrect and when I saw, it was the account owner's old email which he also wasn't using, not sure how that connected because no, my email was correct till I left, and how your application or software works and any bugs is not my responsibility. Then I called the Verizon customer care, the agent asked me all sort of details, asked for the account pin which the account owner was supposed to have, I got him in the call, everything sorted out, agent said I would correct it, can you confirm the mailing address. I said mine and seemed even that was my account owner's old address, as we figured even this would have gotten swapped some wrong way but seriously, figuring out your software bug, how is it my responsibility? And then the agent said that login cannot reset password until mailing address is correct and address cannot be corrected unless I can log in, I mean what kind of idiotic logic is that? And she said I will try to reset and let's see if you can log in and still the same issue, then she said she would pass this over to the tech guy.

Now the tech guy was much worse. He said let's do one thing, let's reset the entire phone like wipe clean, I was like are you kidding? I can do a network reset may be, but I have lot of data, cannot just wipe my phone entirely, he is like but if you just joined Verizon then the device is new, I said no, I took it through Verizon only, but since I first joined so not new, I just joined back to Verizon. He said okay then let's do a network reset and then restart your phone and I will call you back after a minute of restart once I check. Did it, didn't work, neither did he ever call thought he took the contact number already. The whole process took around 2.5-3 hours, and at the end, no result. Now I had to leave for work, I mean if that much incompetence from the first agent and rudeness from the tech guy, and from Verizon, I never expected.

I came back home to TURLOCK, CA. Figured another issue, it didn't even have any network at or around my place, and I live in the middle of the city in oak parks right beside Walmart, so now I have work only in office even though I have the flexibility to work from home cause I do require my phone and at home, it doesn't even have 1 tower. I mean even networks like h2o has their best network in such places where I live and this is Verizon, any other place like my work and anywhere else I have 3G and paying 50$ for 4G LTE that I hope may be will glance once in my lifetime as since two months haven't for sure, this really is cheating and Verizon, you have screwed up the worst, never expected from you for sure. And when I called customer care again they were asking me to go outside at midnight alone so they can hear me properly, I drove to the highway where I found, and after speaking for 10 mins, they asked for the same thing and called up a tech guy and said no one is available, I mean come on am I providing the customer service or may be supposed to here. They asked me to call again later, so what? I am supposed to stay on the highway for another hour or call and go over your competence when I am at work by wasting my work time. Seriously, please do better else at least don't cheat, I am sure begging is better than cheating and taking money for 4G LTE while providing 3G all over US and almost no network at my home which is at the center most place in city, no reason for this at all. And such worst customer service, you not being able to figure out your tech problem due to which something is messed up is your problem not mine else hire me, lol. Okay, done venting and off my soapbox.