I ordered the wrong size pants. So I followed the instructions on the packing receipt for an "easy free exchange". Turns out there is no exchange, you actual return for full refund and repurchase with additional shipping fees which they will credit back to you after everything is processed.
Bottom line is I paid $77 for some pants, I'll get credited $77 for return, which I will wait upto 30 days for, then for the repurchase I paid $86 and then they will process a $9 shipping refund separate, which again I will wait up to 30 days for.
Does that sound like an "easy free exchange"?