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Samantha S.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Home & Garden

Member since March 2021

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    16

Review Distribution

1 Review by Samantha

3/2/21

The fact i am having to give a 1 star rating is appalling as I would not give this company even 1 star.
My goods were delivered 3 weeks ago however I am on crutches disabled so I had to wait for my brother to unpack the furniture, one of the items was nearly 100kg
2 of the items faulty one broken glass not even unpacked out of plastic packaging and one has a defect in the middle of a piece of glass.

So they sent me out defected and damaged goods

These items even in the sale were not cheap and the company today has stated they will not replace them so I have had to contact trading standards and I will have to also refer to the ombudsman.

They say the reason for this is it has taken me 3 weeks to contact them I had already advised I am on crutches so how am I suppose to unpackage 100kg side unit on my own with no hands available to do so as I am on crutches

Absolutely disgusting in there lack of empathy to my situation.
Do not order goods from these sharks as they will send you out damaged and faulty goods and breach your consumer rights by refusing to do anything.

Tip for consumers:
AVOID AVOID AVOID

Products used:
The fact i am having to give a 1 star rating is appalling as I would not give this company even 1 star.
My goods were delivered 3 weeks ago however I am on crutches disabled so I had to wait for my brother to unpack the furniture, one of the items was nearly 100kg
2 of the items faulty one broken glass not even unpacked out of plastic packaging and one has a defect in the middle of a piece of glass .

So they sent me out defected and damaged goods

These items even in the sale were not cheap and the company today has stated they will not replace them so I have had to contact trading standards and I will have to also refer to the ombudsman.

They say the reason for this is it has taken me 3 weeks to contact them I had already advised I am on crutches so how am I suppose to unpackage 100kg side unit on my own with no hands available to do so as I am on crutches

Absolutely disgusting in there lack of empathy to my situation.
Do not order goods from these sharks as they will send you out damaged and faulty goods and breach your consumer rights by refusing to do anything .

Service
Value
Shipping
Returns
Quality

Samantha Has Earned 1 Vote

Samantha S.'s review of Homesdirect 365 earned a Very Helpful vote

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